FAQ
Frequently Ask Questions
We believe shopping for your home should feel as calm as being in it.
Here are some quick answers to help make things smooth and easy.
Currently, we ship within Germany and selected EU countries. If your country isn’t listed at checkout, feel free to contact us — we’re happy to help or make arrangements!
We carefully select natural, durable, and sustainable materials whenever possible — such as cotton, linen, soy wax, wood, and ceramics. You’ll find specific details listed on each product page.
Of course! If something doesn’t feel quite right, you have 14 days to return or exchange your items. Just make sure they’re unused and in original packaging. Easy and stress-free.
Yes! Most of our items come beautifully packaged by default. You can also add a gift note during checkout — no prices will be included in the parcel.
We’re so sorry to hear that! Please send us a photo of the damage at [email protected], and we’ll arrange a replacement or refund right away.